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Lead Care Manager

Vynca

Vynca

Customer Service
Los Angeles, CA, USA
Posted on Thursday, July 4, 2024

Join the dynamic journey at Vynca, where we're passionate about transforming care for individuals with complex needs. We're a close-knit, entrepreneurial community dedicated to each other and those we serve, guided by our core values: Excellence, Compassion, Curiosity, and Integrity.

Come join us at Vynca in the role of Community Liaison!

The ideal candidate should be self-motivated, energetic, compassionate, and have a strong background in community support and patient engagement. You will be responsible for developing and maintaining new contacts and/or partnerships in the community. The desired candidate will develop and execute strategic community outreach plans. The position is responsible for identifying, operationalizing, and measuring the success of our community partnerships related to social determinants of health. Most work will occur in partnership with the community and Vynca’s enhanced care management team. If you have a strong drive to help the underserved, this position is for you!

This field-based position requires traveling throughout the Sacramento, CA area.

Essential Job Duties and Responsibilities

  • Build and maintain relationships with community stakeholders, including resource centers, medical facilities, and advocacy groups.
  • Drive referrals into Vynca care programs - primarily Enhanced Care Management
  • Continuously expands knowledge and understanding of community services and resources; maintains frequent contact with community agencies serving vulnerable populations.
  • Understand local market dynamics and agency strengths.
  • Develop and execute strategic marketing plans.
  • Identify and communicate cultural issues affecting members.
  • Track sales activities and conduct presentations.
  • Support community events and maintain high customer service standards.
  • Serve as a liaison between patients and practices.
  • Strengthen referral partnerships through outreach efforts.

Qualifications

  • 2 years of experience in healthcare sales or at a community-based organization preferred
  • Ideal candidates will have knowledge of the local healthcare landscape and/or community resources, although not required.
  • Experience working with underserved communities and in healthcare
  • Experience & comfort using technologies such as a computer, telephone, and various types of electronic health record (EHR) platforms to document patient interactions and schedule patients for appointments.
  • Experience working in a CRM, Salesforce experience preferred
  • Must possess strong organizational skills
  • Ability to work independently
  • Proficient with Microsoft and Google applications
  • Strong communication, speaking, and presentation skills
  • Strong motivational skills, including conflict/dispute resolution techniques
  • Must have access to a reliable internet connection
  • Valid driver's license and reliable, insured, and registered automobile
  • Schedule: Monday-Friday 8:30am-5pm in the Pacific time zone, with the possibility of afternoons, evenings, and/or weekends

What We Offer

  • Competitive compensation and uncapped commission structure. Compensation is determined by the following factors: experience, knowledge, skills, location, internal equity, and alignment with market data.
  • Comprehensive Benefits: Including 401(k) with match, health, dental, & vision insurance.

Additional Information:

  • Background Screening: A background check, which may include a drug test or other health screenings depending on the role, will be required prior to employment.
  • Job Description Scope: This job description is not exhaustive and may include additional activities, duties, and responsibilities not listed herein.
  • COVID-19 and Influenza Vaccination: In accordance with Vynca’s commitment to leadership and industry-leading care, we require all employees to be vaccinated against COVID-19 and influenza. Requests for religious and medical accommodations may be considered but are subject to approval.
  • Employment Eligibility: As per federal law, all hires must verify identity and eligibility to work in the United States and complete the necessary employment eligibility verification document upon hire.
  • Equal Opportunity Employer: At Vynca Inc., we embrace diversity and are committed to fostering an inclusive workplace. We value all applicants regardless of race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other protected group under federal, state, or local law.