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Lead Care Manager

Vynca

Vynca

Customer Service
Remote
Posted on Tuesday, May 21, 2024

Join the vibrant and invigorating journey at Vynca, where our pace is exhilarating and our spirit entrepreneurial! At the heart of Vynca lies a deep-seated passion about transforming care for individuals living with complex social and clinical needs. We’re not just a team; we're a close-knit community united in our dedication to caring for each other and those we serve. Together, we forge paths of success, guided by our unwavering core values: Excellence, Compassion, Curiosity, and Integrity.

About the job

Under the direction of the Director of Enhanced Care Management, ECM Clinical Manager and/or ECM Program Manager, the Lead Care Manager (LCM) serves as the client’s primary point of contact and works with all their providers such as doctors, specialists, pharmacists, social services providers, and others to make sure everyone is in agreement about the client’s needs and care. The LCM manages client cases, coordinates health care benefits, provides education and facilitates member access to care in a timely and cost-effective manner. The LCM collaborates and communicates with client’s caregivers/family support persons, other providers and others in the Care Team in order to promote wellness, recovery, independence, resilience, and member empowerment, while ensuring access to appropriate services and maximizing member benefit. This is a remote position.

We are a growing organization and frequently hire for this role. We continuously. interview candidates to maintain a strong talent even when there isn't an immediate opening. Candidates who successfully complete the interview process and are a good fit for the role will be eligible for consideration once a position becomes available.

During the initial phone screen, our team will provide more details around timing and will be happy to answer any questions you might have.

Working hours are 8:30am-5:00pm PACIFIC TIME.

What you’ll do

Remote care duties performed through HIPAA-compliant hardware and software:

  • Assess member needs in physical and mental health, SUD, oral health, palliative care, memory care, trauma-informed care, social supports, housing, and community-based referrals.
  • Oversee client care plans and goal setting. Provide services where members reside or seek care, including office-based, telehealth, or field-based services.
  • Connect clients to necessary social services and supports, advocating with healthcare professionals as needed. Utilize evidence-based practices like Motivational Interviewing, Harm Reduction, and Trauma-Informed Care.
  • Conduct outreach to facilitate ECM program linkage and log activity in the CRM system. Evaluate client progress and update SMART goals. Provide mental health promotion and arrange transportation.
  • Complete all documentation and outcome measures within care plan timeframes. Maintain up-to-date patient records in the EMR and other business systems. Ensure program compliance through monthly reporting. Attend assigned training sessions.

Your experience & qualifications

  • Willing and able to work Monday-Friday 8:30am-5:00pm in Pacific Time Zone, with the possibility of afternoons, evenings, and/or Saturday mornings
  • 2+ years of experience as a care manager, care navigator, or community health worker supporting vulnerable populations
  • Success in a metrics-driven, feedback-oriented environment
  • Working knowledge of government and community resources related to social determinants of health
  • Excellent oral and written communication skills
  • Positive interpersonal skills required
  • Experience with video chatting, Google Suite, Slack, electronic health records, and comfort learning new technology is important
  • Bilingual (Spanish/ English) a plus/preferred

Compensation & benefits

  • $24- $26 hour: The actual hourly rate paid for this position will be based on several factors, including, but not limited to: your prior experience and skills related to the position, geographic location, company needs, and current market demands.
  • Great humans deserve great benefits! At Vynca, full time employees are eligible for benefits such as: medical, dental, and vision insurance, income protection benefits, flexible PTO, company holidays, 401k, and access to other wellness benefits.

Essential organizational duties:

  • Works at all times within the policies and guidelines of the company
  • Ability to use video conferencing frequently and consistently
  • Ensures effective use of resources
  • Plays an active part in the development and maintenance of good relationships with all who have business with the Company
  • Respects at all times the confidentiality of information covering patients, staff, and volunteers and is HIPAA compliant
  • Promotes the company’s philosophy of compassionate communication toward all patients, relatives, visitors, and coworkers

Additional information

  • This job description is not designed to cover or contain all job duties required of the employee. There may be additional activities, duties and/or responsibilities that are required for this position that are not listed in this job description.
  • In accordance with Vynca’s commitment to leadership and industry-leading care, we require that all employees be vaccinated against COVID and influenza. Documented and supported requests for religious and medical accommodation may be considered but may not be approved in all circumstances.
  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
  • Vynca Inc is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

Additional Information:

  • Background Screening: A background check, which may include a drug test or other health screenings depending on the role, will be required prior to employment.
  • Job Description Scope: This job description is not exhaustive and may include additional activities, duties, and responsibilities not listed herein.
  • COVID-19 and Influenza Vaccination: In accordance with Vynca’s commitment to leadership and industry-leading care, we require all employees to be vaccinated against COVID-19 and influenza. Requests for religious and medical accommodations may be considered but are subject to approval.
  • Employment Eligibility: As per federal law, all hires must verify identity and eligibility to work in the United States and complete the necessary employment eligibility verification document upon hire.
  • Equal Opportunity Employer: At Vynca Inc., we embrace diversity and are committed to fostering an inclusive workplace. We value all applicants regardless of race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other protected group under federal, state, or local law.