Senior Product Manager - Credit Cards
Trim
Product
Charlotte, NC, USA
Senior Product Manager - Credit Cards
Location: Charlotte, NC
Who we are:
At BrightWay (www.meetbrightway.com (opens in new window)) we’re living our mission to improve the financial well-being of hard-working Americans. Our goal is totransform the way our customers think about and use credit cards, rewarding good behavior in ways that truly add value, while providing experiences that empower and engage, even if that means challenging industry norms.
Operating as a startupandownedby OneMain Financial, one of the largest and most successful personal finance companies in the industry, we launched ourdigital-firstsuite ofcredit cardsin 2021 and have been on a high growth, fast-track rideoffostering innovative thinkingtoengagingand empower our customersever since.Wecontinually challenge what a digital finance product can be -employinga customer-first approachin
developing all of our products, features, or experiences. We’re not afraid to look to outside influences and create new frameworks.
Our officein Charlotte, NC’sup-and-comingSouth Endserves as our hub to connect with our distributed team mates around the country and the globe.
About the role:
We are looking for aSenior Product Managerto join our Customer Managementteam.In this role,you’lloverseeefforts to drivecustomer engagement with Cards products, driving incremental usage and spend, while enhancing the customer experience within theBrightWaymobile appand other digital properties.
AsaSenior Product Manager,you have a proventrack recordof delivering awesome customer experiences and results at scale. You have a strong bias for action, andyou’lldo whatever it takes to get it done. You are a strategic thinker who canproposeinnovativeideas andexecute onlong termroadmapswhile managing stakeholders across theorganization.You mix strong data-driven focus with product intuition to challenge the boundaries of whata great productexperience can do.You are open-minded and inquisitive. You are a team player.
This is a hybrid role based out of either our Charlotte, North Carolina or Wilmington, DE office.
Your responsibilities:
Manageyour team’s roadmap todeliveron quarterly and annual business goals.
Identifyand drive strategic initiativesandlong termroadmapswithin theCustomer Managementspace, staying on top of the market and customer expectations. You should bring unique and ownable solutions to our business challenges.
Manage and own dependencies across teams and vendors
Gain a deep understandingofourcustomers’needs and pain points through data analysis, and direct user interactions.
Communicate status updates, strategic risks and key dependencies, progress againstobjectives, and wins to yourteam leaders.Be a critical voice fortheteam to help clarify the strategy and amplify the work.
Partnerclosely with cross functional team members acrossproduct,design, engineering, operations, and analytics to ensure alignment, prioritization, and delivery across launches.
Your qualifications:
4-6yearsofexperience working on successful digital consumer products, ideally in the financial services industry.
Demonstrated success in standing up or running new products or experiences, and the relentless pursuit of details needed for execution.
Experience creating a product vision and strategy and aligning it across cross-functional teams.
Experience with a Product Operating Model and the OKR framework.
Strong written and verbal communication skills.
Excellent stakeholder management.
Customerfocusand drive to deliver constant value.
Demonstrated ability toautonomouslysolve complex problems and carry the solution end to end.
Extensive hands-one experienceleading scrum teams, andproficiency inwriting detailed user-stories and acceptance criteria.
Strong sense of ownership and accountability for your domain.
Expertise with programs such as Confluence, Jira, Figma, and Miro.
Nice to have:
Experience working in a fast-paced environment such as a startup, fintech, etc.
LOCATION: [HYBRID]: Charlotte, NC or Wilmington, DE // 3 days/week: Tuesday - Thursday
Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with:
Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
Up to 4% matching 401(k)
Employee Stock Purchase Plan (10% share discount)
Tuition reimbursement
Paid time off (15 days’ vacation per year, plus 2 personal days, prorated based on start date)
Paid sick leave as determined by state or local ordinance, prorated based on start date
Paid holidays (7 days per year, based on start date)
Paid volunteer time (3 days per year, prorated based on start date)