Our Customer is a technology company that connects people with the best of their neighborhoods across the US, Canada, Australia, Japan, and Germany. They enable local businesses to meet consumers’ needs of ease and convenience, and, in turn, generate new ways for people to earn, work, and live. By building the last-mile logistics infrastructure for local commerce, they’re fulfilling our mission to grow and empower local economies.

We are seeking a Platform Implementation Manager on a contract basis to help support our Customer's business needs. This is a remote role, with preferred locations in New York City and San Francisco. Candidates in Phoenix, Los Angeles, Denver, and Chicago will also be considered.

Responsibilities

• Lead merchant onboarding and implementation for commerce platform products to ensure smooth transitions from existing digital ordering solutions
• Serve as primary point of contact coordinating internal and external stakeholders throughout implementation
• Schedule kickoff calls and project manage setup of online ordering, mobile apps, loyalty programs, and gift card solutions
• Collaborate with sales and account management teams to support merchant success from day one
• Troubleshoot technical issues across merchant websites and internal systems
• Educate merchants on product functionality and provide operational support during initial usage
• Collect and document merchant feedback on products and onboarding experience
• Deliver clear communication and presentations to merchants throughout the implementation process
• Act as a product and cross-functional subject matter expert for online ordering solutions
• Support sales and account management teams with implementation challenges
• Share operational insights and product feedback with internal teams
• Meet service standards and timeline goals for onboarding projects
• Identify workflow improvements to enhance merchant success and team efficiency
• Adapt quickly in an evolving work environment and drive immediate results
  
  

Skills And Qualifications

• Fluency in English and Chinese or Spanish
• Bachelor’s degree or equivalent work experience
• 3 to 5 years of experience in onboarding, implementation, project management, or account management
• Strong attention to detail with the ability to complete tasks accurately and on time
• Experience working cross-functionally with internal teams
• Strong presentation, communication, and customer engagement skills
• Strong technical aptitude with the ability to troubleshoot issues independently
  
  

Preferred

• Experience working in platform-based or digital commerce environments
  
  

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.