Our Customer is a business and financial software company that develops and sells financial, accounting, and tax preparation software and related services for small businesses, accountants, and individuals. They are laser-focused on their customers, live and breathe innovation, and champion those who dare to dream. Their Mission is powering prosperity around the world. They do it by attracting the world’s top talent, bringing vital partners into their global platform, and leaving the world a better place through exceptional corporate citizenship.

We are seeking an HR Analyst on a contract basis to help support our Customer's business needs. This role is hybrid in San Diego, CA.

Responsibilities

• Act as an escalation point and a coach for channel advisors
• Provide expert guidance and support to employees and managers on complex HR cases
• Apply playbooks, protocols, and case management standards while contributing to continuous improvements
• Consistently apply company policies and standards across all situations
• Manage high volumes of cases while meeting performance metrics and service expectations
• Consult with team managers and senior specialists for complex case support
• Partner with Centers of Excellence and Shared Services teams to deliver end-to-end employee support
• Maintain, update, and improve employee-facing HR process and policy documentation
  
  

Skills And Qualifications

• Minimum of 5 years of experience providing human-assisted HR support
• Strong communication and interpersonal skills across employees, managers, and stakeholders
• Strong problem-solving and critical thinking abilities
• Ability to work independently and manage multiple priorities in fast-paced environments
• High attention to detail and accuracy in documentation and data entry
• Ability to maintain confidentiality and handle sensitive information appropriately
• Strong emotional intelligence and empathy in employee interactions
• Strong active listening skills to understand concerns and needs
• Ability to deliver difficult messages with tact and diplomacy
  
  

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Benefits: Medical, Dental, and 401k (no match)

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.