• Tri-state monthly onsite preferred but not required*
  
  

The Opportunity: Right Hand to a Visionary Founder

We are a fast-growing, founder-led precision psychiatry and metabolic mental health practice based in NYC. Our mission is to transform mental health care by integrating genomics, advanced lab data, and lifestyle medicine to heal the body and brain.

Our clients—high-performing professionals, public figures, and families—expect excellence, discretion, and white-glove service. We operate with a concierge mindset where clinical rigor meets unreasonable hospitality.

We are seeking a seasoned Executive Assistant / Director of Client Relations to serve as the right hand to our Founder & CEO.

The Role: Operational Nerve Center

This is not a traditional support role. You are the operational anchor and cultural standard-bearer of the practice—protecting the CEO’s time, managing the client experience, and ensuring the business runs with precision.

You Will Wear Two Hats

• Strategic Executive Assistant: Gatekeeping, prioritization, and operational foresight
• Director of Client Relations: Delivering a seamless, high-touch patient experience
  
  

This role is ideal for someone with experience in a family office, luxury hospitality, concierge medicine, or C-suite support—where speed, judgment, and discretion are essential.

Key Responsibilities

• Director of Client Relations (White-Glove Experience)
• Serve as first point of contact for patient inquiries; respond rapidly during business hours
• Oversee concierge intake and onboarding for high-net-worth clients
• Handle sensitive or urgent communications with empathy, clarity, and polish
• Anticipate client needs and resolve issues proactively—solutions, not excuses
• Executive Support to the CEO
• Manage a complex, fast-moving calendar with strategic judgment
• Prepare agendas, briefing materials, and slide decks; track action items
• Support speaking engagements, PR opportunities, and select personal logistics
• Operations & Practice Management
• Manage patient billing, out-of-network reimbursements, and prior authorizations
• Maintain accurate systems across EMR (Practice Fusion), CRM (GoHighLevel), and internal trackers
• Ensure the Midtown office is impeccably maintained and welcoming for VIP clients
  
  

Who You Are

• Hyper-responsive: You close loops quickly and understand that silence creates anxiety
• Relentlessly resourceful: You figure things out independently and present solutions
• Exceptional communicator: Warm, firm, polished—across all audiences
• Emotionally intelligent: Calm under pressure; skilled with sensitive mental health concerns
• Tech-savvy: Comfortable optimizing/figuring out workflows with Google Workspace, Asana, EMRs, and AI tools
  
  

Qualifications

• 5+ years supporting senior leadership (medical, family office, or luxury settings preferred)
• Comfortable in a high-touch, high-responsiveness role
• Proficient in Google Workspace and Asana; Practice Fusion, QuickBooks, or GoHighLevel a plus
• Hybrid role; must be based in the tri-state area for periodic Midtown (Grand Central) presence
  
  

Our Values

Impact

• Integrity
• Curiosity
• Collaboration
• Calm
• Compassion
• Vitality
  
  

We seek people who live these values.

What We Offer

• Competitive compensation with bonus potential
• Mission-driven work with real impact
• Hybrid flexibility with a beautiful Midtown office
• Direct partnership with a visionary founder in precision psychiatry
  
  

How To Apply

Please provide your resume and a cover letter to answer 4 of the 8 questions below:

• What unique skills or strengths make you particularly effective at managing complex executive calendars and confidential information?
• In this role, you'll need to switch between detailed administrative work and liaising with a high expectation clientele? How do you maintain energy and focus when balancing diverse responsibilities?
• What aspects of an Executive Assistant /Client Relations role are most fulfilling to you, and how do they align with your long-term career goals?
• Share a specific example of how you've elevated an executive's effectiveness and productivity through proactive problem-solving and thinking ahead. What was the impact?
• Our company values guide everything we do. Please share a specific example of how you've demonstrated any two of these values (impact, curiosity, collaboration, calm, compassion, vitality, and craftsmanship) in your previous roles.
• How do you leverage technology to maximize efficiency? Please detail your experience with Google Suite, SPruce, Asana, AI tools, and/or any other relevant platforms.
• What interests you about supporting a CEO in the Precision Medicine space? Please share any relevant experience or knowledge in this field.
• “What does ‘unreasonable hospitality’ mean to you in a medical context?”
  
  

Applications without a cover letter will not be considered.