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OCA Ventures

IT/Help Desk Support Intern



IT, Customer Service
Middletown, CT, USA
Posted on Thursday, September 28, 2023
We are looking for an outgoing and driven IT/Help Desk Support Intern to provide IT and application guidance to all employees in our telehealth addiction treatment and wellness programs.  The ideal candidate will have experience supporting IT users and an interest in learning in a busy healthcare environment. 

What You’ll Do:
The IT/Help Desk Support Intern will support the IT team in their work with clinical and administrative teams (operations, business development, compliance, marketing, finance, etc.) in day-to-day use of equipment and software.  A customer-service mindset is critical for this role.
Specific hands-on and mission-critical initiatives may include:
  • Track reported questions and concerns via our Support Ticketing System (Freshdesk).
  • Provide support via phone, video, and email/chat on the applications used by the administrative and clinical teams.
  • Provide support via phone, video, and email/chat to patients on their use of the PursueCare App.
  • Create simplified training materials to add as resources to our Support Ticketing System.
  • Set up laptop, email accounts, and all other required equipment and system needed for all new hires.
  • Assist and provide support via phone, video, and email/chat on the hardware used by the administrative and clinical teams.
We’re Looking For:
  • Ability to troubleshoot and resolve technical problems for users remotely.
  • Possess strong customer service skills.
  • Hardware, software, and networking experience.
  • Hardware experience must include: Intel based desktops, laptops, printers and mobile devices.
  • Software experience must include:  Windows 10+, macOS and Microsoft Office 365 and Microsoft Office Suite.
  • Networking experience preference: Understanding of Active Directory, Azure, Cloud Computing and Meraki Firewalls.
  • Experience identifying security related issues such as system hacks, computer viruses and worms, and spyware.
  • Maintain a strong attention to detail in high-pressure situations.
  • Excellent and thoughtful verbal and written communication skills
  • Function as a subject matter expert in all required technical areas.
  • Desire to contribute wherever support is necessary
  • Desire to learn and grow with our company - to put in the time, focus and effort necessary to advance to the next level of their career
  • Work style, pace and drive to make things happen, with a bias for initiating and driving positive results
  • Belief that healthcare reform begins with innovation aimed at making people's lives better
Physical Requirements/Work Environment:
  • The physical demands described here are representative of those that must be met by an individual to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
  • Work is performed primarily in a traditional on site clinical setting, office, pharmacy, or clinic, where the employee is regularly required to sit, stand, and demonstrate manual dexterity.

Where You’ll Work:

PursueCare brings virtual evidence-based addiction treatment for opioids, alcohol, and other substance use disorders to patients through a smart phone application. PursueCare offers a low-barrier transitional digital addiction treatment program particularly beneficial for those experiencing significant barriers to in-person care. Through the app, patients can access doctors who prescribe Medically-assisted Treatment (“MAT”), counselors and therapists, psychiatric care providers, at-home screening, supporting resources and a pharmacy that can ship medications directly to the patient. We partner with health systems, community health partners, employers, and health plans. Patients can also seek treatment without a referral. We are Joint Commission-accredited and maintain the highest standards for clinical excellence, while continually innovating how care is provided to vulnerable populations. PursueCare is available in Kentucky, New Jersey, Ohio, Pennsylvania, West Virginia, and all of New England, with national expansion plans. For more information, visit

We offer qualifying employees flexible paid time off to allow our team members to properly recharge, competitive pay, bonus opportunities, comprehensive health benefits and a 401K with company contributions. PursueCare is headquartered in Middletown, CT with satellite locations in different regions. We offer work-from-home/remote opportunities for certain positions, based upon being able to meet the core competencies and requirements for the position from a home office. We pledge to be an Equal Opportunity Employer and pay living wages.