Are you as enthusiastic about innovation as we are? Our portfolio companies are hiring.
OCA Ventures

Case Manager - Level 1 (Delaware)



Newark, DE, USA
Posted on Monday, July 10, 2023
Join our team as a tech-savvy problem-solver and help remove barriers to addiction treatment.  As a Case Manager, you'll play a vital role in connecting patients to services and guiding them through their treatment experience.  Your main focus will be on caring for patients and helping them understand the benefits of addiction treatment.
What You’ll Do:
  • Encourage and support patients to stay on track with their treatment goals
  • Utilize reporting & data to track patient progress and identify deviations from treatment plans that may require intervention
  • Engage with patients in-person at partner locations
  • Assist the patient in receiving ancillary services; setting up patients with primary care and social services when needed
  • Provide support to patients using our app to access services
  • Work directly with clinicians (addiction counselors, therapists, medication-assisted treatment physicians, and nurse practitioners) and PursueCareRx pharmacy staff to manage schedules and coordinate care
Specific hands-on and mission-critical initiatives may include:
  • Perform all key case management functions, potentially from a clinic setting including:
    • Track and manage patient engagement through EMR and tracking tools
    • Perform targeted case management tasks as documented in the Care Coordinator manual and expectations documentation.
    • Ensure patients are receiving care in accordance with their treatment plan
    • Address patient and clinician concerns in a timely manner
    • Work with clinicians, partners, PursueCareRx, and outside agencies to coordinate care
    • Interact (typically via app chat) with every patient on your caseload 1x per week.  Work with clients in person, via phone, live chat, email, and text environments
    • Work directly with patients to resolve payer questions and ensure they receive access to treatment options in a timely/immediate fashion
    • Document work with patient, clinicians, partners, and outside agencies in the EHR and other platforms as necessary
    • In addition to working with clients in a clinic setting, care may be coordinated around use of the telehealth platform.
  • Travel to partner sites to assist patients and staff in-person with accessing treatment services.
    • Assist patients in accessing services both in person and via telehealth solutions in a clinic, partner location, and at home
  • Work with clinicians to manage schedules in our clinic and telehealth platform
  • Proactively address /escalate any reported concerns with all aspects of the PursueCare  experience
  • Perform other duties as directed by supervisor.
We’re Looking For:
  • Associate’s or bachelor’s degree, preferably in healthcare management, nursing, or other healthcare related field, or related experience.
  • Excellent computer skills and a demonstrated comfort with technology.
  • Excellent and thoughtful verbal and written communication skills
  • Excellent organizational skills
  • Prior experience working remotely preferred.
  • High volume inbound, outbound, and calling experience preferred
  • Desire to learn and grow with our company - to put in the time, focus and effort necessary to advance to the next level of their career
  • Work style, pace and drive to make things happen, with a bias for initiating and driving positive results
  • Belief that healthcare reform begins with innovation aimed at making people's lives better

Physical Requirements/Work Environment:
  • The physical demands described here are representative of those that must be met by an individual to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
  • Work is performed primarily in a traditional on site clinical setting, pharmacy, or clinic, where the employee is regularly required to sit, stand, and demonstrate manual dexterity.

Where You’ll Work:

PursueCare brings virtual evidence-based addiction treatment for opioids, alcohol, and other substance use disorders to patients through a smart phone application. PursueCare offers a low-barrier transitional digital addiction treatment program particularly beneficial for those experiencing significant barriers to in-person care. Through the app, patients can access doctors who prescribe Medically-assisted Treatment (“MAT”), counselors and therapists, psychiatric care providers, at-home screening, supporting resources and a pharmacy that can ship medications directly to the patient. We partner with health systems, community health partners, employers, and health plans. Patients can also seek treatment without a referral. We are Joint Commission-accredited and maintain the highest standards for clinical excellence, while continually innovating how care is provided to vulnerable populations. For more information, visit www.pursuecare.com.

We offer qualifying employees flexible paid time off to allow our team members to properly recharge, competitive pay, bonus opportunities, comprehensive health benefits and a 401K with company contributions. PursueCare is headquartered in Middletown, CT with satellite locations in different regions. We offer work-from-home/remote opportunities for certain positions, based upon being able to meet the core competencies and requirements for the position from a home office. We pledge to be an Equal Opportunity Employer and pay living wages.