Job Details

Description

Job Summary:

mPulse is seeking a Project Manager to join the Customer Professional Services team. The Project Manager will manage project timelines, deliverables, and client relationships. The candidate will be familiar with all project information, manage stakeholder approvals, and notify the team of potential issues that may impact any aspect of the project. The role requires a positive problem-solver who desires to foster relationships and build trust.

Duties/Responsibilities:

• Develop and manage project schedules, milestones, and deliverables
• Coordinate internal resources and third parties/vendors as deemed necessary
• Ensure projects are delivered on time, within scope, and budget
• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring feasibility with our capabilities
• Ensure resource availability and allocation
• Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques
• Manage relationships with the client and all stakeholders
• Perform risk management to minimize project risks
• Create and maintain comprehensive project documentation
• Meet with clients and stakeholders to clarify specific requirements for each project
• Make effective decisions when presented with multiple options for how to progress with the project
• Serve as a point of contact for teams when there are multiple workstreams
• Motivate and support people involved in projects to complete tasks on time
• Schedule and facilitate status, review , and debrief meetings
• Interface with clients on weekly calls and through email
• Provide internal stakeholder communication and progress reports that effectively outline project status, risks, issues, and action plans to ensure project success
• Organize client feedback at decision points and document client approval of final deliverables
• Define and manage project risks while escalating issues as necessary
• Build and maintain strong relationships
• Take proactive steps to ensure teams meet or exceed customer expectations
• Assist in SOW creation and process improvements

Skills/Abilities/Experience:

• Professional experience, preferably in creative/brand agency or marketing/digital spaces
• Comfortable using Microsoft Office Suite (Excel / Word / PowerPoint / Outlook / Teams / SharePoint / OneDrive)
• Experience using project management software
• Experience managing cross-functional teams and leading project, product, and client teams
• Experience with risk management, change management, and communications management

Minimum Qualifications:

• Bachelor’s degree or equivalent
• 2+ Years of proven project management experience
• Exhibit excellent written and oral communication skills
• Basic computer skills. Comfortable with spreadsheets, word processors, file sharing, and email.
• PMP Preferred

Physical Requirements:

• Ability to stand and sit for extended periods.
• Ability to lift 10 lbs. weight.

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Equal Opportunity Employer
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