Job Details

Description

Job Summary:

Drives and owns the development and optimization of mPulse One – an engagement communication platform specialized for healthcare. This includes deep technical ownership of messaging capabilities (SMS, Email, IVR, multi-channel) alongside a strong grasp of healthcare and communication regulations (HIPAA, TCPA). Leads cross-functional teams (engineering, design, implementations, marketing) to deliver high-impact, compliant, and scalable messaging products. Sets product strategy, manages vendor integrations (e.g., Twilio, Tata, Bandwidth), and ensures deliverability best practices and evolving carrier requirements are met.

Duties/Responsibilities:

• Define and Evolve Product Vision
  Establish and refine the product vision for mPulse One, ensuring alignment with market needs and healthcare regulations.
• Technical Ownership & Deliverability
  Own the messaging platform’s technical roadmap. Optimize system scalability, monitor deliverability, and comply with carrier and regulatory requirements
• Messaging Platform Management
  Oversee the integration and performance of SMS, Email, IVR, and multi-channel messaging. Monitor and troubleshoot integrations with CPaaS providers (e.g., Twilio, Tata, Bandwidth).
• Vendor & Aggregator Management
  Negotiate vendor relationships, monitor service quality, and address escalations or service disruptions. Ensure best-in-class deliverability and compliance with aggregator guidelines.
• Stakeholder Communication & Reporting
  Set clear KPIs and provide regular updates to senior leadership. Communicate roadmap progress, feature releases, and performance metrics.
• Customer Engagement & Research
  Engage with customers to understand needs, gather feedback, and validate product direction. Conduct frequent conversations, on-site visits, or virtual sessions to ensure solutions address real-world challenges.

Skills/Abilities/Experience:

• Messaging Expertise
  Hands-on experience with SMS, Email, IVR, and multi-channel messaging platforms. Proficiency in messaging APIs and telecom infrastructure.
• Marketing Automation
  Experience interacting with Salesforce Marketing Cloud, Iterable, Marketo, or similar platforms. Ability to build automated, personalized communication journeys.
• Technical Roadmap & Integration
  Proven track record of owning a platform’s technical roadmap. Skilled in aggregator integration, vendor management, and troubleshooting API issues.
• Regulatory & Compliance
  Strong understanding of TCPA and other relevant communication regulations. Familiarity with consent management and privacy requirements.
• Leadership & Strategic Vision
  Demonstrated ability to lead cross-functional teams and influence stakeholders. Skilled in developing product roadmaps, setting KPIs, and presenting to executives.
• Healthcare Experience
  Familiarity with EHR systems, patient portals, and healthcare-specific compliance challenges is a plus.
• Data-Driven Decision-Making
  Ability to interpret data to drive product decisions and iterate quickly.
• Adaptability & Collaboration
  Comfortable working in a dynamic startup environment. Collaborative mindset, willing to tackle ambiguity and pivot when necessary.

Minimum Qualifications:

• Bachelor’s Degree in Engineering, Computer Science, Business, or a related field
• 5+ years of Product Management experience, ideally with technical products
• Hands-on experience with messaging platforms, CPaaS integrations, or marketing automation tools
• Demonstrated knowledge of user or customer experience in complex, regulated environments

Physical Requirements:

• Ability to stand and sit for extended .
• Ability to lift 10 lbs. weight.

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