Job Details

Description

Job Summary:

The Implementation Consultant II manages advanced requirement gathering and validation, oversees the implementation process, and guides the implementation team. This role takes a strategic approach to ensure solutions meet customer objectives and drive continuous improvement. Level 2 consultants handle medium to complex projects and provide leadership to Level 1 consultants who may assist them.

Duties/Responsibilities:

• Lead complex requirement gathering and documentation processes.
• Facilitate detailed discussions with customers to ensure alignment with strategic goals.
• Manage implementation projects, guiding project managers, solution design engineers, and testers.
• Lead medium to complex projects and guide Level 1 consultants.
• Collaborate with solution design engineers to ensure accurate solution configuration.
• Create and assist with test plans as needed.
• Assist Level 3 consultants on the most complex projects.
• Drive process improvements based on project outcomes and feedback.

Skills/Abilities/Experience:

• 5+ years of experience in business analysis or solution consulting.
• Proven leadership and project management skills.
• Extensive experience with SaaS products or similar technologies.

Minimum Qualifications:

• Bachelor’s degree in business administration, Information Technology, or a related field. Advanced degrees or relevant certifications are a plus.
• Excellent strategic thinking and communication skills to engage with stakeholders and manage client expectations.
• Advanced understanding of SaaS technologies and implementation processes.

Physical Requirements:

• Ability to stand and sit for extended periods.
• Ability to lift 10 lbs. weight.

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