Lead all client implementations, manage new project deployments, and train stakeholders on the mPulse software

Build and Lead Client UAT

Monitor customer programs, build reports that highlight program outcomes, and showcase results to client stakeholders

Leverage a comprehensive understanding of mPulse products and services to provide recommendations to client pain-points

Build strong cross-functional relationships within client accounts

Identify new business expansion and adoption opportunities

Create SOWs as needed

Manage internal resources efficiently to achieve client and company goals

Interface with mPulse teams to drive innovation and collaboration

Confirm programs meet regulatory requirements (HIPAA. TCPA, etc.)

Lead on identifying, escalating, and resolving all client issues utilizing issues log

Serve as Customer Advocate within mPulse (product, billing, etc.)

Identify and secure case studies, outcomes, and referral opportunities from clients

Manage client governance with regularly scheduled client meetings

Understand and share industry trends, competitors, compliance

Demo and train existing clients on mpulse products

Ensure the client report delivery

Consult on product innovation and improvements

Lead quarterly business reviews with clients with the Director of Account Strategy

5+ years of healthcare industry experience

Demonstrated success in client relationship planning, management, and strategy

Experience working with healthcare-related technologies, data, and software(s)

Prior experience in cross-functional roles and team collaboration

Experience in mobile technologies (SMS, email, App, Push Notifications)

Strong analytical and problem-solving skills

Expertise in leading client adoption, measurement, and achievement of ROI

Experience in complex project management

Excellent organizational skills, ability to multi-task, and self-motivating

Technical aptitude with the ability to adapt, learn quickly, and teach others

Proficient use of MS Office Suite (particularly Excel and PowerPoint), Salesforce.com, project management tools, JIRA, etc.

Excellent communication skills and highly collaborative