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Strategic Account Manager

mPulse Mobile

mPulse Mobile

Sales & Business Development
Remote
Posted on Tuesday, September 12, 2023
Duties and Responsibilities:
  • Serve as the day-to-day contact for clients
  • Responsible for client satisfaction and account retention

  • Project Manage as well as implement newly assigned clients as well as an existing business growth

  • Develop Scope and Requirements for Solution Design

  • Lead all client implementations, manage new project deployments, and train stakeholders on the mPulse software

  • Build and Lead Client UAT

  • Monitor customer programs, build reports that highlight program outcomes, and showcase results to client stakeholders

  • Leverage a comprehensive understanding of mPulse products and services to provide recommendations to client pain-points

  • Build strong cross-functional relationships within client accounts

  • Identify new business expansion and adoption opportunities

  • Create SOWs as needed

  • Manage internal resources efficiently to achieve client and company goals

  • Interface with mPulse teams to drive innovation and collaboration

  • Confirm programs meet regulatory requirements (HIPAA. TCPA, etc.)

  • Lead on identifying, escalating, and resolving all client issues utilizing issues log

  • Serve as Customer Advocate within mPulse (product, billing, etc.)

  • Identify and secure case studies, outcomes, and referral opportunities from clients

  • Manage client governance with regularly scheduled client meetings

  • Understand and share industry trends, competitors, compliance

  • Demo and train existing clients on mpulse products

  • Ensure the client report delivery

  • Consult on product innovation and improvements

  • Lead quarterly business reviews with clients with the Director of Account Strategy

Skills, Abilities, and Experience:
  • 5+ years of healthcare industry experience

  • Demonstrated success in client relationship planning, management, and strategy

  • Experience working with healthcare-related technologies, data, and software(s)

  • Prior experience in cross-functional roles and team collaboration

  • Experience in mobile technologies (SMS, email, App, Push Notifications)

  • Strong analytical and problem-solving skills

  • Expertise in leading client adoption, measurement, and achievement of ROI

  • Experience in complex project management

  • Excellent organizational skills, ability to multi-task, and self-motivating

  • Technical aptitude with the ability to adapt, learn quickly, and teach others

  • Proficient use of MS Office Suite (particularly Excel and PowerPoint), Salesforce.com, project management tools, JIRA, etc.

  • Excellent communication skills and highly collaborative