eBlu Solutions was founded in 2012 to help specialty medical practices manage the complex workflow associated with high-cost infusion and injection treatments. Simply put, our solution gets patients to treatment faster.

JOB SUMMARY

The Strategic Account Manager is responsible for nurturing and expanding relationships with key enterprise clients. This role focuses on driving long-term value through strategic planning, cross-functional collaboration, and proactive account management. The ideal candidate is a trusted advisor who understands client business goals and aligns internal resources to deliver impactful solutions. This role is highly cross-functional in nature and does not have direct reports.

This position will report to the Director of Strategic Account Management.

Travel Note: Some travel is expected (<25%) to meet with customers and attend industry conferences and events.

KEY RESPONSIBILITIES

Client Relationship Management

• Serve as the primary point of contact for strategic accounts.
• Build and maintain strong, long-term relationships with client stakeholders.
• Understand client business models, challenges, and goals to deliver tailored solutions.

Strategic Planning & Execution

• Develop and execute account plans that align with client objectives and company growth targets.
• Identify opportunities for upselling, cross-selling, and expanding service offerings.
• Lead quarterly business reviews and strategic planning sessions with clients.

Cross-Functional Leadership

• Collaborate with Sales, Marketing, Product, and Customer Success teams to ensure seamless service delivery.
• Advocate for client needs internally and influence product roadmap decisions.

Performance & Reporting

• Monitor account health, satisfaction, and performance metrics.
• Provide regular reporting and insights to internal stakeholders and clients.
• Forecast revenue growth and contribute to strategic planning initiatives.

Contract & Renewal Management

• Assist sales lead with contract negotiations, renewals, and pricing discussions.
• Ensure timely execution of agreements and compliance with terms.

EXPERIENCE & QUALIFICATIONS

• 4 years of account management experience (client-facing) in healthcare IT
• 4-year degree in business or related field

OTHER SKILLS

• Ability to collaborate cross-functionally with Marketing, Product Development, Analytics, Customer Service, and Operations teams.
• Proficiency in data analysis and the ability to interpret and present trends effectively.
• Proficiency in Microsoft 365.
• Experience with Hubspot is a plus.
• Strong interpersonal, communication, and relationship-building skills.
• Excellent organizational and time management skills.
• Ability to work independently and proactively, as well as collaboratively in a team environment.
• Demonstrated critical thinking skills and resolve problems independently, particularly when the path forward may not be apparent
• Ability to accept and provide constructive feedback.

BENEFITS

• Compensation includes both salary and variable performance-based incentives.
• Comprehensive health, dental, and vision insurance
• Retirement savings plan with company matching.
• Flexible schedules with both remote and hybrid work options.
• Professional development and growth opportunities
• Generous paid time off and holiday schedule.

EBLU SOLUTIONS IS AN EQUAL OPPORTUNITY EMPLOYER - eBlu Solutions seeks talent from all backgrounds to bring diversity of thought, agility, and capability to our organization. We promote a working environment where all employees are treated and rewarded fairly. We do not tolerate any form of discrimination that adversely affects individuals or groups based on national origin, race, color, religion, sex, gender, sexual orientation, marital status, disability, age, or any other legally protected aspect of a person’s identity.