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OCA Ventures

Food & Beverage Supervisor (Washington, D.C.)



People & HR, Operations
Washington, DC, USA
Posted on Thursday, July 4, 2024

Who we are:

Crafty’s mission is to help companies craft better workplaces by providing the services and technology to deliver a modern, comprehensive food & beverage program for their employees, no matter where they work. After operating with a vertically integrated supply chain (i.e., directly fulfilling orders from Crafty-operated distribution centers) in Chicago and the Bay Area, our team launched a third party fulfillment model that has rapidly scaled our coverage into over 25 markets globally, in just a year’s time.

At Crafty, we have a diverse, high-powered team, comprised of folks in technology, supply chain operations, field operations, sales, account management, and more. Our workplace is dynamic, fast-paced, and just plain fun; we pride ourselves in having an amazing mix of humans who make up our team!

The Role:

Please note: this role will be on-site at one of our client locations in Washington, D.C. and will require in-person work Monday-Friday.

Crafty is seeking a Food & Beverage Supervisor to deliver high-quality client experience, centered around hospitality and operations support at a Washington D.C.-based client site. This individual will be the main point of contact on the ground for our client, and will be focused on and have the agency to deliver the best client experience. There are four main areas of responsibility: client communications, people management, operational execution, and quality assurance.

Client Engagement

  • Handle day-to-day communication and coordination with onsite client contact

  • Provide a high level of hospitality to the onsite end users (the organization’s employees)

  • Reporting trends and account level feedback from client to account management teams, and engage in evolving the client’s programming

  • Proactively solving problems for the client

  • Listening and taking action to support what the client needs

  • Engage in ‘surprise & delight’ activities to add the Crafty touch to our client engagements

People Management

  • Support the different on-site teams in their ongoing development - helping problem solve any blockers that come up for them to execute their day-to-day

  • Facilitate a healthy working environment for on-site teams to promote cross-team feedback and support

Operational Execution

  • Lead a team of third-party pantry partners, caterers, and service techs as they come onsite

  • Effectively communicate expectations and definition of success for on site teams through clear task lists as well as written and verbal communication

  • Manage on site projects, such as new service or product rollouts

  • Execute on daily tasks -- such as stocking, inventory management, catering management, budget management and order placement -- to keep your client space organized for all food & beverage related items

  • Build relationships with our partners and keep an open line of communication between partners, the client, and Crafty management

Quality Assurance

  • Oversee the look and feel of how food & beverage are presented in the office to meet (or exceed) Crafty’s standards

  • Triage quality issues & make real time adjustments and decisions to ensure client satisfaction

  • Report quality or equipment issues to the appropriate team members and support onsite resolution

Who we are looking for:

Your experience (preferences, not requirements):

  • 3 - 5 years in client services OR

  • 3 - 5 years in retail or restaurant operations OR

  • 3 - 5 years in retail or restaurant management

You are:

  • An empathetic leader: whether a team reports to you or not you always lead by example and with empathy. You care that your team is committed to the work they execute on.

  • A problem-solver: You’ve never met a challenge that you weren’t excited to tackle. You think creatively about how to approach challenges and develop solutions that improve client experience and operational effectiveness.

  • Calm and collected in the line of fire. This is crucial in joining our field operations team. On a day where everything that could go wrong has gone wrong, you find a way to stay positive, and even better, make your positivity contagious.

  • Extraordinarily organized. Detail orientation is an absolute must. You have tried-and-true methods in your arsenal for staying organized and on top of it all.

  • Extremely hard working. We are a startup with the mentality that no job is too big or too small for us. You hustle because that’s just how you work.

  • Adaptable. You know that in the operations world, you could have all your careful plans derailed. You know how to stay motivated and adapt as the day goes on.

  • Incredibly personable. Personality is everything, and you have to be a people person to succeed in this role - both face-to-face and in email correspondence.

What we offer:

Our people mean everything to us. When you join Crafty, you’re joining a team of passionate, smart hooligans who work incredibly hard and know how to get things done. Building the structure to support our team as it continues to grow will have a tremendous impact in enabling our growth today and shaping the company that we become.

We are proud to offer a compensation package that includes an option to join our Crafty healthcare plan to cover health, dental, and vision plans, 401k, paid time off, equipment certification courses, and parental leave. And, it goes without saying, but snacks, beverages, and fun Crafty events are a part of that!

The pay band for this position is $65,000 to $75,000 in Washington, D.C..

Crafty provides equal employment opportunities (EEO) to all employees and applicants for employment without discriminating against race, color, religion, sex, sexual orientation, national origin, age, disability or genetics.