Balto

balto.ai

Balto is a real-time guidance platform designed for contact centers, leveraging AI to enhance agent performance and customer interactions. The platform provides tools such as real-time coaching, automated note-taking, and quality assurance, enabling agents to deliver excellent conversations and improve compliance. Balto differentiates itself with its ability to integrate seamlessly into existing CCaaS systems, offering a scalable solution that has guided over 200 million phone calls. With a strong focus on customer satisfaction and revenue growth, Balto positions itself as a leader in the contact center industry, trusted by major clients across various sectors.