Overview

Stats Perform is the market leader in sports tech. We provide the most trusted sports data to some of the world's biggest organizations, across sports, media, and broadcasting.

Through the latest AI technologies and machine learning, we combine decades' worth of data with the latest in-game happenings. We then offer coaches, teams, professional bodies, and media channels around the world, access to the very best data, content, and insights. In turn, improving how sports fans interact with their favorite sports teams and competitions.

How do they use it?

• Media outlets add a little magic to their coverage with our stats and graphics packages.
• Sportsbooks can offer better predictions and more accurate odds.
• The world's top coaches are known to use our data to make critical team decisions.
• Sports commentators can engage with fans on a deeper level, using our stories and insights.

Anywhere you find sport, Stats Perform is there. However, data and tech are only half of the package. We need great people to fuel the engine.

We succeeded thanks to a team of amazing people. They spend their days collecting, analyzing, and interpreting data from a wide range of live sporting events. If you combine this real-time data with our 40-year-old archives, elite journalists, camera operators, copywriters, the latest in AI wizardry, and a host of 'behind the scenes' support staff, you've got all the ingredients to make it a magical experience!

Our teams of technical experts specialize in harnessing live sporting data, using advanced cloud technologies, Java, JavaScript and Python. It is these tech teams that enable us to extract patterns through AI and Machine Learning and deliver our insights via APIs. In short, they turn complex data into magical experiences with cutting-edge technology.

Responsibilities:

• 5 years’ experience of working in an IT support function.
• Excellent customer care.
• Experience administering and configuring a Microsoft Windows environment (Active Directory, Azure services, Microsoft 365, Intune).
• Strong knowledge and experience of supporting Windows 10, 11.
• Experience of managing Office IT resources including printing, scanning, and audio-visual.
• Hands-on software and hardware troubleshooting experience.
• Experience documenting and maintaining configuration and processing information.
• Experience with macOS.
• Basic networking knowledge (TCP IP/DNS/DHCP).
• Experience dealing with hardware suppliers.

Desired Qualifications:

• Provide high quality support to users handling requests and issues making sure IT SLA engagements are met.
• Respond to requirements from the business and manage expectations (incident, request, problem, change).
• Dealing with the IT needs for new starters and leavers.
• Perform on-site analysis, diagnosis, and resolution of complex hardware problems for a variety of end users, and recommend and implement corrective solutions, including off-site repair as needed.
• Install, configure, test, maintain, monitor, and troubleshoot end user hardware, peripheral devices, printing/scanning devices, presentation equipment, and mobile devices
• Manage end user accounts, permissions, access rights, and storage allocations in accordance with best-practices and defined security procedures
• Deploy technology, including and not limited to workstations, servers, printers, network and security systems.
• Respond to alerts from monitoring teams and the level 1 global support team.
• Contribute to a technical repository of knowledge articles to document how services are configured and related support processes.
• Contribute to a range of IT projects that will deliver new business requirements, solve ongoing problems, or help us to build out the digital experience.
• Assist in developing long-term strategies and capacity planning for meeting future hardware and corporate technology needs.

Great if you have:

• Practical knowledge of ITIL.
• Experience in a ticketing system, preferred ServiceNow (incident, problem, change, request, asset management).
• Using JAMF to configure Macs.
• Operational knowledge of SCCM, Intune and JAMF.

Why work at Stats Perform?

We love sports, but we love diverse thinking more!

• We know that diversity brings creativity, so we invite people from all backgrounds to join us. At Stats Perform you can make a difference, by using your skills and experience every day, you'll feel valued and respected for your contribution.

We take care of our colleagues.

• We like happy and healthy colleagues. You will benefit from things like Mental Health Days Off, ‘No Meeting Fridays,’ and flexible working schedules.

We pull together to build a better workplace and world for all.

• We encourage employees to take part in charitable activities, utilize their 2 days of Volunteering Time Off, support our environmental efforts, and be actively involved in Employee Resource Groups.

Diversity, Equity, and Inclusion at Stats Perform

• By joining Stats Perform, you'll be part of a team that celebrates diversity. A team that is dedicated to creating an inclusive atmosphere where everyone feels valued and welcome. All employees are collectively responsible for developing and maintaining an inclusive environment. That is why our Diversity, Equity, and Inclusion goals underpin our core values.