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Technical Success Manager

Automated Insights

Automated Insights

IT
Qatar
Posted on Thursday, May 30, 2024

Job Description

Overview

Stats Perform is the market leader in sports tech. We provide the most trusted sports data to some of the world's biggest organizations, across sports, media, and broadcasting.

Through the latest AI technologies and machine learning, we combine decades' worth of data with the latest in-game happenings. We then offer coaches, teams, professional bodies, and media channels around the world, access to the very best data, content, and insights. In turn, improving how sports fans interact with their favourite sports teams and competitions.

How do they use it?

  • Media outlets add a little magic to their coverage with our stats and graphics packages.
  • Sportsbooks can offer better predictions and more accurate odds.
  • The world's top coaches are known to use our data to make critical team decisions.
  • Sports commentators can engage with fans on a deeper level, using our stories and insights.

Anywhere you find sport, Stats Perform is there. However, data and tech are only half of the package. We need great people to fuel the engine.

We succeeded thanks to a team of amazing people. They spend their days collecting, analyzing, and interpreting data from a wide range of live sporting events. If you combine this real-time data with our 40-year-old archives, elite journalists, camera operators, copywriters, the latest in AI wizardry, and a host of 'behind the scenes' support staff, you've got all the ingredients to make it a magical experience!

Responsibilities:

In this role as Technical Success Manager you will be on placement at Qatar Stars League (QSL) headquarters in Doha, directly supporting this strategic customer as they work to derive maximum value from their licensed Stats Perform products. This is a hybrid role, with aspects of customer support and in-country operations. While working from our customers office, there will also be a degree of off-site and in-stadium activity also.

Supporting local operations on the ground, along with being responsible for local system installation and performance, this is the chance to work in partnership with the QSL to drive results for Stats Perform and Qatari football.

  • Manage the systems installation and calibration.
  • Manage system maintenance and troubleshooting.
  • If required and requested, to operate the portable camera systems in any relevant competitions.
  • Perform time-critical activities to support the operations of data analysis, some of which may involve post-game work.
  • Provide technical support to QSL Football Development Department in producing customized analysis and data reports.
  • Ensure that all required reports are delivered on time.
  • If required and requested, to provide training and technical support to QSL Football Development Department members and QSL Clubs Performance Analysts.
  • Meet with QSL club coaches to provide additional information about the technical reports and if required training about on the Stats Perform products.
  • Participate in regional sales activity as a product subject-matter expert, as needed. You will not be responsible for a quota.
  • Work in conjunction with a global team of technical success managers in support of other customers’ requests, liaise with technical items relating to Stats Perform implementations delivering on Stats Perform customer success strategy.

Required Qualifications:

  • A minimum of 2 years’ experience working in the sports team performance software space
  • Experience providing software technical support in a customer-facing role
  • Desire to become a subject-matter expert in Stats Perform’s Team Performance software suite
  • Experienced with data analytics and reporting tools, in the delivery of performance reports
  • An ability to persuasively present information relating to Stats Perform’s products to customers
  • Available for extended placement in Doha, Qatar

Desired Qualifications:

  • Existing knowledge of Stats Perform’s Team Performance product suite
  • Subject-matter expertise in Football (Soccer) data analysis
  • Working knowledge of Qatari culture and customs
  • Previous account management experience
  • Knowledge and experience of working with APIs and feeds

Why work at Stats Perform?

We love sports, but we love diverse thinking more!

We know that diversity brings creativity, so we invite people from all backgrounds to join us. At Stats Perform you can make a difference, by using your skills and experience every day, you'll feel valued and respected for your contribution.

We take care of our colleagues

We like happy and healthy colleagues. You will benefit from things like Mental Health Days Off, ‘No Meeting Fridays,’ and flexible working schedules.

We pull together to build a better workplace and world for all.

We encourage employees to take part in charitable activities, utilize their 2 days of Volunteering Time Off, support our environmental efforts, and be actively involved in Employee Resource Groups.

Diversity, Equity, and Inclusion at Stats Perform

By joining Stats Perform, you'll be part of a team that celebrates diversity. A team that is dedicated to creating an inclusive atmosphere where everyone feels valued and welcome. All employees are collectively responsible for developing and maintaining an inclusive environment. That is why our Diversity, Equity, and Inclusion goals underpin our core values.

With increased diversity comes increased innovation and creativity. Ensuring we're best placed to serve our clients and communities. Stats Perform is committed to seeking diversity, equity, and inclusion in all we do.