Job Locations US | US-IL-Chicago | US-NJ-Mount Laurel Township

ID

2024-1521

Category

Customer Service/Support

Position Type

Regular Full-Time

Location Type

Remote

Min

USD $16.50/Hr.

Organization Overview

We are Array Behavioral Care, an organization that envisions a world where loved ones never struggle to access behavioral health services that support their wellness. We are dedicated to making this vision a reality by focusing on our mission to transform access to quality behavioral care via hiring and retaining quality clinicians and innovative applications of technology.

Array Behavioral Care serves hundreds of organizations and individuals in various settings across the continuum of care with its on-demand, scheduled services, and direct-to-consumer divisions. As an industry thought leader, Array Behavioral Care has helped shape the field, define the standard of care and advocate for improved telepsychiatry-friendly regulations.

Position Summary

More than a call center, Array’s 24/7/365 Access Center is the central point of contact for organizations, individuals and providers accessing behavioral health services nationwide. The Access Center serves as the nucleolus for Array’s on-demand service division and works to ensure that telepsychiatry encounters are conducted effectively and efficiently. Access Center representatives also work to triage calls, streamline requests, and offer excellent customer service.

Position Responsibilities

• Handle a high volume of calls, requesting assistance with accessing behavioral health services
• Prioritize cases based on shifting needs and resources
• Work with on-call providers including physicians to help triage requests, organize their workload, send, and secure documentation and communicate with organizations
• Document all requests and encounters into a database
• Manage resources, systems, and requirements from a variety of organizations and translate pertinent information to on-call providers and administrators
• Conduct video and phone test calls and do basic technology trouble shooting with organizations, providers and consumers as needed
• Other duties as assigned

Position Requirements

• 1-2 years of recent customer service experience
• 1-2 years previous call center experience, strongly preferred
• Excellent time management and organization skills
• Excellent verbal and written communication skills
• Strong computer skills; ability to work with multiple systems
• Prior experience with computer systems such as Outlook, Adobe, and Microsoft products
• Prior experience with contact center systems or customer relationship databases
• Knowledge of medical and/or psychiatric terminology strongly preferred
• Ability to sit for an extended period of time

Position Logistics

• 100% remote position
• Full-time employment
• Reports to the Manager, Access Center
• FLSA Status: non-exempt, hourly
• The pay range for this role is $16.50 to $18.00 per hour. This information reflects the anticipated salary for this position using current national data. The final offer will be determined based on an individual’s skills, experience, education, and other job-related factors permitted by law.
• Shift: schedule will fluctuate, five days per week, including weekends, between the hours of 3:30p ET and 12:30a ET

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