LevelBlue reduces risk and builds lasting resilience so organizations can innovate and advance their mission with confidence. As the world’s most analyst-recognized and largest pure-play managed security services provider, LevelBlue elevates client outcomes that matter: stronger defense, faster response, and sustained business continuity. LevelBlue combines AI-powered security operations, advanced threat intelligence, and elite human expertise to provide the most comprehensive portfolio of strategic advisory, managed security, offensive security, and incident response services.Position SummaryThe Renewal Specialist is responsible for managing customer contract renewals and supporting retention efforts across an assigned portfolio of accounts. This role works directly with customers and internal teams to ensure timely renewals, maintain accurate contract records, and deliver a positive renewal experience. The ideal candidate is detail-oriented, customer-focused, and skilled at managing multiple priorities in a fast-paced environment.Key ResponsibilitiesRenewal Management Manage the end-to-end renewal process for assigned customer accounts.Proactively contact customers regarding upcoming contract expirations.Prepare and deliver renewal quotes, pricing information, and contract documentation.Track renewal opportunities and maintain accurate records in CRM systems.Follow up on open renewals to ensure timely closure.Meet established renewal and retention goals. Customer Communication Serve as the primary point of contact for renewal-related inquiries.Build and maintain positive relationships with customer contacts.Address customer questions regarding contract terms, pricing, and renewal timelines.Escalate customer concerns and renewal risks to appropriate internal teams. Cross-Functional Collaboration Partner with Sales, Finance, Legal, Customer Support, and Customer Success teams to coordinate successful renewals.Assist in resolving contract, billing, or administrative issues that may impact renewals.Identify potential expansion opportunities and share them with the appropriate sales representatives. Reporting & Administration Maintain accurate customer, contract, and renewal records.Monitor upcoming expirations and renewal milestones.Provide regular updates on renewal status, risks, and forecasted outcomes.Ensure compliance with company policies and contractual requirements. Required Qualifications 1-3 years of experience in customer service, account management, renewals, sales support, or a related role.Strong written and verbal communication skills.Excellent organizational and time management skills.Ability to manage multiple priorities and deadlines.Experience with CRM systems such as Salesforce, Dynamics 365, or similar platforms.Proficiency with Microsoft Office, including Excel and Outlook. Preferred Qualifications Experience in a subscription-based, SaaS, technology, or service industry.Knowledge of contract renewals and customer retention practices.Experience working with quoting, contract management, or CRM tools. Key Competencies Renewal ManagementCustomer ServiceRelationship BuildingCommunicationAttention to DetailOrganization and PlanningProblem SolvingTime ManagementNegotiationTeam Collaboration Success Measures Renewal RateCustomer Retention RateOn-Time Renewal CompletionForecast AccuracyCustomer SatisfactionContract Processing Accuracy Education: A high school diploma or equivalent is required; a college or university degree is a plus. Why Join LevelBlue?At LevelBlue, you’re not just an employee—you’re part of a team making a real difference in the world of cybersecurity. We foster a culture of innovation and creativity where your contributions are valued, and you’ll have the support and resources to grow and thrive.Benefits and Perks: Comprehensive medical, dental, and vision insurance.401(k) with employer matching.Generous paid time off and holidays.Flexible spending accounts and health savings accounts.Employee assistance programs.Training and development opportunities.Adoption assistance program. This role is open to candidates legally authorized to work in the United States. At LevelBlue, we support flexible work and bring people together in person for key moments based on role, team, and business needs.LevelBlue is committed to a culture of respect, inclusion, and equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other status protected under applicable law.To all agencies: Please do not contact LevelBlue employees outside of the Talent Acquisition team. LevelBlue’s policy is to only accept resumes from agencies through its approved agency process and with a valid agreement in place. Any resume submitted outside this process will be considered the property of LevelBlue, and no fee will be paid if a candidate is hired from such a submission. #LI-KD1