LevelBlue reduces risk and builds lasting resilience so organizations can innovate and advance their mission with confidence. As the world’s most analyst-recognized and largest pure-play managed security services provider, LevelBlue elevates client outcomes that matter: stronger defense, faster response, and sustained business continuity. LevelBlue combines AI-powered security operations, advanced threat intelligence, and elite human expertise to provide the most comprehensive portfolio of strategic advisory, managed security, offensive security, and incident response services.ONLY POLAND BASED - Employment ContractA Senior Security Analyst is a member of Security Technology Management department. In addition to possessing deep technical knowledge, a Senior Security Analyst interacts extensively with customers and partners using polite professional etiquette.STM Senior Security Analysts performing the following duties: Providing technical support for LevelBlue IT security products and systemsUse strong TCP/IP networking skills to perform network troubleshooting to isolate and diagnose common network problems.Use security skills to troubleshoot and diagnose product problems.Configure, manage, and upgrade Firewall (FW), Intrusion Detection Systems (IDS), Internal Vulnerability Scanners (IVS), and Intrusion Protection Systems (IPS) platforms.Analyze and respond to security events from FWs, IDS, IPS, AV and other security data sources.Interface with a variety of customers in a polite, positive, and professional manner.Take responsibility for customer satisfaction and overall success of managed services.Act as an escalation point for other staff members while providing training and support.Respond in a timely manner (within documented SLA) to support tickets.Document actions in tickets to effectively communicate information internally and to customers.Documenting issues in a knowledgebase format.Work with internal experts/external vendors to resolve technical issues.Adhere to policies, procedures, and security practices.Resolve problems independently and follow documented escalation procedures. Skills & Knowledge Requirements: Intermediate knowledge in at least two of the supported technologies.Basic knowledge in at least two of the supported technologies. Must have intermediate skills/knowledge in some of the following: Network security concepts & Information security best practicesTCP/IP networkingCisco/Fortinet/Fortri SASE/Palo Alto/Prisma/Zscaler/Checkpoint network security productsExcellent customer service skillsExcellent analytical thinking and problem solving skillsStrong oral (phone) and written (email) communication skillsSelf managed and team orientedDeadline and detail orientedHighly motivated Additionally Desired: GNU/Linux knowledgeScripting (Bash, Python, SQL)Experience with penetration testing techniques and toolsOther major vendor network security products Preferred: At least 2 years experience in Information Security or NetworkingPreferred candidates will have one or more certifications in Security/Networking including Security+, GSEC, GCIA, GCIH, CISSP or other security specific vendor/product certifications Education: A high school diploma or equivalent is required; a college or university degree is a plus. What We Offer: Contract of employmentSport card/ co-financing of vacationLife insuranceMedical insuranceLunch cardAnnual bonusEmployee assistance program (EAP)The employee pension scheme (PPE) This role is open to candidates legally authorized to work in Poland. At LevelBlue, we support flexible work and bring people together in person for key moments based on role, team, and business needs.LevelBlue is committed to a culture of respect, inclusion, and equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other status protected under applicable law.To all agencies: Please do not contact LevelBlue outside of the Talent Acquisition team. LevelBlue’s policy is to only accept resumes from agencies through its approved agency process and with a valid agreement in place. Any resume submitted outside this process will be considered the property of LevelBlue, and no fee will be paid if a candidate is hired from such a submission. #LI-KD1