LevelBlue reduces risk and builds lasting resilience so organizations can innovate and advance their mission with confidence. As the world’s most analyst-recognized and largest pure-play managed security services provider, LevelBlue elevates client outcomes that matter: stronger defense, faster response, and sustained business continuity. LevelBlue combines AI-powered security operations, advanced threat intelligence, and elite human expertise to provide the most comprehensive portfolio of strategic advisory, managed security, offensive security, and incident response services.A Sr. Cyber Threat Engineer is a member of Global Threat Operations for LevelBlue Managed Security Services (MSS). In addition to possessing technical knowledge and leading delivery of complex technical issues, a Sr. Engineer interacts extensively with Cyber Threat Analysts and Engineers, customers, partners, and other internal organizations using professional etiquette- serving as a liaison for threat management services as well as an escalation point within GTO.Sr. Cyber Threat Engineer perform the following duties: Reporting to the Operations Manager for Global Threat Operations, the GTO Cyber Threat Operations Lead provides leadership responsibility for a team of cyber threat analysts and engineers responsible for the following activities:The use strong operating system, TCP/IP networking, and application skills to perform analysis and understand detected threatsAnalyze and respond to security events from firewalls, EDR, IDS, IPS, SIEM (Qradar, Splunk, ArcSight, LogRhythm), Web Application Firewall (WAF) and other security data sources within documented SLAMonitor and respond within service level agreement (SLA) standards to customer tickets and threats requiring incident notificationTune devices for proactive blocking and detection based on customer business needConfigure, manage, and upgrade protection policies for Intrusion Detection Systems (IDS), Intrusion Protection Systems (IPS), Security Information and Event Monitoring (SIEM) platforms, and Endpoint Detection & Response PlatformsTune threat detection and protection devices for unique customer environmentsCreate, improve, and document processes for the management and monitoring of security solutions.Demonstrate leadership in all areas of the customer service engagementManage tasks and projects to meet the goals of the MSS & GTO organizationsOrganize and facilitate technical meetings with customers and internal organizationsMaintain knowledge of industry-wide attacks and the current threat environmentDemonstrate leadership to GTO & LevelBlue staff and customersCreate, improve, and document processes for the management and monitoring of security solutionsTake responsibility for customer satisfaction and overall success of managed servicesRespond to needs and questions of customers in a polite, positive, and professional manner concerning their managed services, managed devices and detected threatsAdhere to policies, procedures, and security best practicesAct as a mentor and escalation point for analysts and engineers within GTODevelop training plans to elevate the performance of analystsLead projects to develop new service offerings and integrate new technology to services portfolioWork with internal engineering teams to facilitate new features and functionsCollect and report data trending across multiple products and customersProvide input and guidance on new product developmentAct as both team and thought leader to junior threat team members within region and interact with peer leads and management across regionsUnderstand big picture security and threat landscape, concerns and motivationsCollaborate with management on process improvement, documentation and definition for threat analysis and classificationFoster a culture of growth and development within the teamsActively recognize and reward team members for actions above and beyond Skills & Knowledge Requirements:Must have skills/knowledge in some of the following: Project and Queue ManagementSOC Operations / ManagementEndpoint Detection & ResponseSecurity Information and Event Management (SIEM)Unix / Linux and Windows system administrationInformation security best practices & network security architectureSignature based security productsCurrent exploit and remediation techniquesTCP/IP networkingVulnerability Scanning technologiesLog collection and analysis toolsThreat IntelligenceIncident Response / ForensicsPayment Card Industry (PCI) Standards Desired experience: 7 or more years of information security or networking experiencePrevious operational experience as an analyst or senior engineerExcellent customer service skillsExcellent analytical thinking and problem-solving skillsStrong oral and written communication skillsSelf-managed and team oriented; a great coach and teacherResponsive and collaborativeDeadline and detail oriented; highly motivatedLeadership & management experience Required: English: Demonstrated Fluency Preferred: Bachelor’s/Master’s Degree in Information Technology or Similar Area Of StudyAt least 7 years of experience in Information Security or NetworkingCertified in Security related Industry, Vendor or Professional Certification2nd language is also desired: Spanish, Portuguese, French, German Education: A high school diploma or equivalent is required; a college or university degree is a plus. Why Join LevelBlue?At LevelBlue, you’re not just an employee—you’re part of a team making a real difference in the world of cybersecurity. We foster a culture of innovation and creativity where your contributions are valued, and you’ll have the support and resources to grow and thrive.Benefits and Perks: Comprehensive medical, dental, and vision insurance.401(k) with employer matching.Generous paid time off and holidays.Flexible spending accounts and health savings accounts.Employee assistance programs.Training and development opportunities.Adoption assistance program. This role is open to candidates legally authorized to work in the United States. At LevelBlue, we support flexible work and bring people together in person for key moments based on role, team, and business needs.LevelBlue is committed to a culture of respect, inclusion, and equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other status protected under applicable law.To all agencies: Please do not contact LevelBlue employees outside of the Talent Acquisition team. LevelBlue’s policy is to only accept resumes from agencies through its approved agency process and with a valid agreement in place. Any resume submitted outside this process will be considered the property of LevelBlue, and no fee will be paid if a candidate is hired from such a submission. #LI-KD1